Customer Service



Shipping & Delivery

Orders are mailed out the exact day you place your order. No delays or waits. The only wait you have is for the United States Postal Service to actually deliver your order. Since orders are sent via first class mail with regular stamps there is no tracking information provided. However, you may upgrade your order at anytime to any other mailing option and get a tracking number.

Every envelope is sent with the designated amount of rose petals for the product you choose, and you have options to include a note, or change the envelope.



Returns & Replacements

Unfortunately, there are no refunds for any of our products once they are shipped, and they cannot be returned for obvious reasons. We apologize for any inconvenience.




Ordering

Please simply place your order on our website. You have a few options to choose from for each product.




Payment, Pricing & Promotions

Payment can be made via credit card or paypal. Prices are listed on the website and may change without notice. Any promotions are valid until posted, and are not available after expiration.




Viewing Orders

If you created an account at checkout, you may login to view your orders at anytime. Otherwise, you may check your email to see an order confirmation.

 

Updating Account Information

If you have created an account with up, you may login at any time to update your account information.